Introduction & Overview – Challenging the Traditional Approaches to Maintenance

• Asset Management: A Business-like Approach of Maintenance
• Cost / Benefit Thinking: Spending the Right Amount of Maintenance
• Applying Basic Optimization Tools to Support Cost / Benefit Decisions
• Introduction to Risk
• Risk in Maintenance & Operations

Risk Based Maintenance (RBM) 

• Deterioration: The Way Assets Could Fail
• Representation of Risk
• The Seven Steps of Risk Based Maintenance (RBM) – The Methodology
• Failure Behaviour
• Choosing the Right Maintenance Task

Root Cause Analysis (RCA)

• Multiple Realities
• Subjective Views
• Effective Problem Solving
• Cause and Effect Relations
• RCA Methodologies – Examples and Application

Process Audits, Maintenance Assessments & Benchmarking 

• Where are we now? – Introduction to Process Audits, Benchmarking & Assessments
• Process Audit – basic theory
• Auditing in Practice
• Maintenance Assessment – basic theory
• Execution of a Maintenance Assessment of the Work Planning & Control Process
• Benchmarking – basic theory
• Benchmark Studies
• How to Interpret Benchmark Results

Performance Management & Decision Support Tools

• Defining Performance
• Applying Specific Performance Indicators and Process Parameters to Measure the Performance of Assets, Activities and Processes
• Performance Management: Influencing the Behaviour of People to Gain Better Results
• Applying Sophisticated Decision Support Tools to Optimize Maintenance Performance