Dimensions of Time Management & Personal Effectiveness

• Programme introduction and objectives
• Action planning and enhancing personal and team effectiveness
• Making the most of office technology
• Chronistic intelligence
• Time-stealers and costs of poor time management
• Priority setting – rational and emotional approaches
• Ten principles of effective time management
• Handling and making requests
• Behavioural analysis and time management

Personal Planning Systems/ Interruptions/Project Planning/Stress

• Getting the best from diaries and to-do lists
• Proactive planning to meet key responsibilities
• Developing time-based planning – daily, weekly, monthly plans etc
• Handling interruptions – developing a time sensitive culture
• Planning project-type work
• Principles of Critical Path Analysis and implications for priority setting
• Understanding stress
• Managing stress in self and others
• Dealing with change – taking and getting a positive response

Getting the Best from Other People/Communication /Meeting Skills

• Delegation – giving and receiving
• Team-working and team building
• Improving communication and working relationships
• Assertiveness
• Effective and efficient meetings – ‘everybody’s a chairbody’

Office Ergonomics/ Managing Information/ Efficient Reading & Writing

• Optimising the office environment
• Handling the paper-load and developing paperless systems
• Managing e-mails
• Improving the efficiency of management reporting
• Using and developing relational databases
• Business writing and the principles of ‘rapid composition’
• Rapid and efficient reading – digesting and retaining  information
• Mind-mapping

Developing Creativity/Continuous Improvement/ Self-Development

• Developing creativity in self and others
• How the brain works and creative thinking techniques
• Developing a culture of continuous improvement
• Implementing change initiatives
• Influencing skills – making a case and managing the ‘politics’
• Continuing professional development – a proactive approach
• Programme review and action plans