Administration and Office Management Professional :: ???? ????? ?????? ?????? ??????? ???????

Training Course Objectives

Define and understand the role of the office manager / administrator.
Acquire time management skills required for better office productivity.
Handle telephone calls properly and professionally.
List the main causes of stress and the techniques needed to control them.
Learn communication strategies needed for carrying out responsibilities in an effective manner.
Develop a service attitude and mindset aimed at the internal and external customer.

Training Course Content

The Role of the Office Manager/Senior Administrator

Perception Versus Reality

Competencies Required for Success

Effective Communication Skills

Improving Credibility and Gaining Recognition

Speaking and Listening

Being Assertive

Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients

Written Communication

Style

Layout

Clear Writing

Proof Reading

Controlling Stress

Symptoms

Causes

Solutions

Serving the Internal and External Customer

Understanding the Needs of Internal and External Customers

Having the Right Attitude

Providing Excellent Service

Handling Complaints

Organizing Meetings

Preparing the Agenda

Taking Minutes

Managing Time

Identifying and Eliminating Time Wasters

Setting Goals and Priorities

Planning and Managing Time for Self and Others

Using the Telephone Properly

Professional Telephone Behavior

Rules for Good Listening

Making Appointments