Background for an IT Project Manager

• IT  project life cycle: initializing, planning, execution, monitoring & controlling, and closing processes
• Waterfall to Agile Project in IT
• Stakeholder conflicts of interest, and how to resolve them
• Selecting project manager and team members
• The role of a Project Management Office (PMO)
• IT Project Leadership, Conflict and Motivation Styles

Project Initializing and Planning

• Decomposing a project (business) need
• Appraising IT project investments – tangible and intangible quantification techniques
• Developing the IT Requirements
• Developing the Project Schedule
• Estimating and agreeing the project resources
• Analysing the project plan

Managing the Project

• Resource planning – resource scheduling and resource levelling
• Determining roles and responsibilities for team members
• Risk and Issue Management – identifying and controlling
• Issue and change management processes
• Controlling the Project Status
• Managing project vendors

Executing the Project

• Executing the project plan
• Distribute project information to stakeholders – management and technical reports
• The change control system (change management plan)
• Project performance measurement
• Create performance measurement report
• Baseline techniques / Earned Value Analysis (EVA)

Closing the Project

• Validating the Scope
• Contract close-out administration - procurement audits
• Verifying the Product
• Monitoring Customer Satisfaction
• How to use Lesson Learnt