Understanding the issues associated with shift working

• Shift Working Self-Assessment - How does your operation measure up?
• Communication
• Continuity of operation and Consistency of approach
• Benchmarking against world-class operations
• Shift-to-shift handover
• Fatigue and its consequences and other People issues

Sharing the specific issues of the course delegates

Effective Communications, Effective Shift Handover & Continuity of Operation

• Deliver effective management communication to all shifts
• Improve shift leader-team communications
• Develop effective interfaces across shifts
• Best practices for effective shift handover and Start of shift meetings
• Teamwork
• Effective standard operating procedures
• Training and developing Shift Teams 

Developing Effective Shift Supervisors, Continuous Improvement/Kaizen in 24-Hour Operations

• Evolution of the role of supervisor
• Training and developing effective supervisors 
• Benchmarking performance of supervisors
• Understanding CI
• Workplace organization, 5S and TPS
• Management visibility/GEMBA

Dealing with Fatigue, Pros and Cons of Different Shift Systems

• The body clock and circadian rhythms
• Causes of fatigue & Fatigue Countermeasures
• Ergonomics
• History of shift working 
• Alternative Shift Schedules
• Analysis of delegates' shift schedules and issues 

Dealing with People Issues on Shift

• Managing performance
• Dealing with poor performance
• Improving Motivation and Counseling
• Discipline
• Consistency of approach