Introduction – An Overview of the Strategic Role of Training

• The Strategic Context of Training
• The Business Case for Training Investment
• The Principles of Effective Employee Development: Training Models
• Evaluating Training
• Effective Processes for Measuring Training Return on Investment (ROI)
• The Role of Senior Managers, HR Professionals and Line Managers in Measuring and Maximizing Training ROI

Aligning Training to Business Objectives: Maximizing Training ROI

• The Organizational Context
• Business Strategy: the Need for Long-term Planning for  Future Skills and Competences
• Establishing Training Needs
• Aligning Training with Business Needs
• Planning  and Delivering Effective Training
• Maximising training ROI

Measuring Training ROI

• Making the Business Case: Arguments For and Against Measuring the Cost Effectiveness of Training
• What and How to Measure
• Identifying Appropriate Success Criteria
• Measuring the Effectiveness of Training
• Forecasting Costs and Benefits
• Calculating the Training ROI

Managing the Training Process

• Identifying Effective Approaches to Training
• The roles and responsibilities of senior managers, HR professionals, line managers and employees
• Establishing Strategic Training Objectives
• Indentifying Training Objectives at the Operating and Individual Level
• Planning and Preparing Training Budgets and Implementing Training
• Internal or external training provision

Evaluating Training

• Determining how Training will be Evaluated: Models and Methodologies
• Purpose  of Evaluation
• Levels of Evaluation
• Linking Evaluation to Training ROI
• Some Myths about Evaluation
• Course summary