The Role of Assessment & Appraisal

• Why have an assessment & appraisal?
• The purposes of performance appraisal
• What is appraised?
• Trends in assessment & appraisal
• The problems of conflicting objectives
• The ethics of appraising people

Implementing a Successful Appraisal Scheme

• Formal Vs Informal systems
• Who does the appraisal&who should be appraised?
• Obtaining top management support
• Preparing a policy statement
• Instructions to appraisers
• Checklist – preparing and implementing a formal appraisal scheme

Types of Appraisal

• Ranking, Critical incident, Forced choice&Narrative methods
• Management by Objectives (MBO)
• Behaviourally Anchored Rating Scales (BARS)
• Behavioural Observation Scales (BOS)
• Deciding which type to use
• Overcoming problems in ratings

The Appraisal Interview

• Common reasons for failure and mistakes made
• Communication skills for appraisal (Questioning and Listening)
• Hints on interviewing
• Planning & Preparing for an Appraisal interview
• Emotional Intelligence & Feedback
• Practice appraisal interviews - role plays

Key Issues in Performance Appraisal & Assessment

• Assessment Centres and Appraisal
• Performance Appraisal in a Multi-Cultural Setting
• Best practice in assisting with employee personal problems (EAP)
• Talent Management & Succession Planning links
• Evaluation and review of the system
• Personal Action Planning