Managing in the 21st Century

• Understanding the current working environment
• Personal style in managing
• Management and leadership
• Identifying core purpose and priorities
• Planning and organising
• New trends and developments in management, leadership and organisations

Developing Excellence in Teams

• Team goals and the importance of teamwork
• Working groups. teams and high performance teams
• Defining critical team roles and responsibilities
• Innovative problem solving and effective decision making
• Tools and techniques for team development
• Virtual and remote teams

Performance Excellence

• Understanding and influencing the factors that affect performance
• Creating clear goals and objectives
• The importance of how you do it as well as what you do
• Giving and receiving feedback
• Recognising and using motivational factors at work
• Building on strengths or eliminating weaknesses

Excellence in Communication

• The importance of clarity and effective communication
• Identifying personal style
• Developing style flexibility to handle different situations and people
• Handling difficult and conflict situations
• Dealing with cross cultural differences
• Using email and telephone communication to maximum effect

Strategic Excellence

• Stakeholders and networks – how influence is applied
• Strategic thinking and environmental scanning to say ahead
• Understanding and managing change
• Taking charge of your own development
• Action planning