The Context & Business Need for Quality People

• Introductions and program objectives
• The financial case for knowledge management – people focused
• Strategy needed and a focus on the long term
• Case study – group work and feedback DVD
• Is money the only motivator for high performing people?
• Good people are at different levels in the organisation – discussion and case study

Processes that Need to be Improved

• Significant improvements in recruitment
• Techniques to attract high performers – group work
• Knowledge management in action
• How to upgrade Performance appraisal
• Are your processes supportive of your strategy?

Differentiation – What it can do for your Organisation?

• The principle of differentiation – its benefits to the organisation
• Different performance levels in the organisation – the cost of poor performers
• Why do high performers leave –we know the answer
• The model of differentiation – how the organisation can significantly save money and be more efficient – group exercise
• Motivation – what works in 2015?
• Methods of finding key motivators – from questionnaires to briefings

Planning for the Future – How to Identify Potential?

• Appraisal is not a good tool for finding potential –discussion
• Use of profiling – demonstration and discussion
• The new role of testing – new tools and new results – examples
• The need for assessment centres – demonstration
• Who is the best person to identify potential?
• Strategy needed for fast tracking

Succession Planning & Talent Rotation

• New advances in succession planning
• Who needs a succession plan – case study
• Approaches you can adopt for your planning
• The role of Head Hunters
• Using our data –how to calculate how many people you need to be at maximum efficiency in any department –group exercise
• Program review