Who do you think you are?

• Self-awareness: understanding your strengths and challenges
• Psychometrics: the art of personal profiling
• Leadership style: how do you work with your team?
• Assessing your abilities as a coordinator
• Discovering your preferred team role
• Your own communication style

Enriching your Communication Skills

• Subjective  vs. objective experience in communication
• Influence and the importance of advanced language patterns in communication
• Effective questioning and listening skills
• Motivation and behavioural drivers
• The emotional loop

The Skills of the Coordinator

• Time bandits: understanding the value of your time
• Prioritisation or procrastination
• Working together to achieve your goals: the secrets of great team working
• Essentials of project management
• Chairmanship: how to run effective and productive meetings
• Coordination activities in the age of IT

The Modern Leader

• Exploring emotional intelligence: the 10 intelligences
• IQ versus EQ in staff recruitment and retention
• Emotional intelligence and leadership
• Theory X and Theory Y – push and pull leadership
• Leadership: The importance of personal and corporate values within the workplace
• Organisational culture and the impact in the workforce

Communicating, Coordinating and Leading

• What do people say about your team - and what do you want them to say?
• Key challenges for your team and how to meet them
• Case study: communicating, coordinating and leading in practice
• Personal action planning